Processing Time: 
Orders are typically processed within 1–2 business days.

Delivery Time:
Most BenQ products are delivered within 7-10 business days depending on if the product is going to the West Coast or East Coast.

Shipping Process:
Upon your product leaving the warehouse, you will be provided with tracking information via email. If you place an order and have not received a shipping notification, your order is likely still being processed.

How to Check Order Status:
To check your order status, email us at [email protected] with your 5-digit order number. You may also call or text us at 571-500-8371 for assistance.

NOTE: Delivery times are subject to change and may vary based on carrier delays or other circumstances beyond our control. If any changes occur, we will make every effort to notify you promptly.

Returns & Refunds

Return Policy:
Any product purchased on BenQ may be returned within 30 days of its original shipping date. Products that arrived damaged must be reported to us within 5 business days to qualify for a full refund. All products must be returned in the original packaging with all original items in the box.

Restocking Fee:
Please note shipping costs are non-refundable. A restocking fee will apply on select products and if there is physical damage not caused by BenQ or the shipping carrier. Any additional damage or missing items (i.e. remote control) will result in an additional charge.

Return Process:

• Contact Us: Email [email protected] to initiate your return request.
• Provide Details: Include your 5-digit order number and photos of all items you wish to return.
• Approval Required: All returns must be approved by the manufacturer. Once approved, we will provide you with the return shipping address.
• Refund Process: After the items are received and inspected, your refund will be issued to the original payment method.

Warranty Policy

New products:
New monitors and projectors have a 3-year warranty period. Pre-installed lamps on new units are warrantied for 2000 hours or 1 year, whichever is first.

Refurbished products:
Refurbished units have a 1-year warranty period. Pre-installed lamps on these projectors are warrantied for 500 hours or 90 days, whichever expires first.

Lighting Products:
All lighting products have a 1-year warranty period. Lighting products include the ScreenBar series, e-Reading Desk Lamp, e-Reading Floor Lamp, and the PianoLight.